Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

CiteULike is a free service for managing and discovering scholarly references - click here to get started.

Sign In to gain access to subscriptions and/or personal tools.
Work and Occupations
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by SMITH, V.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

Institutionalizing Flexibility in a Service Firm

Multiple Contingencies and Hidden Hierarchies

VICKI SMITH

University of Pennsylvania

This article uses in-depth case study research to examine one set of organizational and staffing arrangements designed to facilitate flexible service delivery. "Institutionalized flexibility" incorporated multiple contingent bases of employment and concealed hidden hierarchies in workplaces within and across organizations. It also relied on the combined efforts of permanent, moderately skilled workers and temporary, deskilled workers. The article analyzes how these multitiered organizational settings created unique opportunities and costs for the individuals working within them, and introduced new intraorganizational and interorganizational complexities.

Work and Occupations, Vol. 21, No. 3, 284-307 (1994)
DOI: 10.1177/0730888494021003002
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
 Current SociologyHome page
M. Kashefi
Job Satisfaction and/or Job Stress: The Psychological Consequences of Working in 'High Performance Work Organizations'
Current Sociology, November 1, 2009; 57(6): 809 - 828.
[Abstract] [PDF]

Home page
 Economic and Industrial DemocracyHome page
N. de Cuyper, B. Sora, H. de Witte, A. Caballer, and J. M. Peiro
Organizations' Use of Temporary Employment and a Climate of Job Insecurity among Belgian and Spanish Permanent Workers
Economic and Industrial Democracy, November 1, 2009; 30(4): 564 - 591.
[Abstract] [PDF]

Home page
 Work and OccupationsHome page
J. P. Broschak, A. Davis-Blake, and E. S. Block
Nonstandard, Not Substandard: The Relationship Among Work Arrangements, Work Attitudes, and Job Performance
Work and Occupations, February 1, 2008; 35(1): 3 - 43.
[Abstract] [PDF]

Home page
 Organization ScienceHome page
E. George
External Solutions and Internal Problems: The Effects of Employment Externalization on Internal Workers' Attitudes
Organization Science, July 1, 2003; 14(4): 386 - 402.
[Abstract] [PDF]

Home page
 Work and OccupationsHome page
J. R. ZETKA Jr.
The Technological Foundations of Task-Coordinating Structures in New Work Organizations: Theoretical Notes from the Case of Abdominal Surgery
Work and Occupations, August 1, 1998; 25(3): 356 - 379.
[Abstract]

Home page
 Work and OccupationsHome page
V. SMITH
Braverman's Legacy: The Labor Process Tradition at 20
Work and Occupations, November 1, 1994; 21(4): 403 - 421.
[Abstract]